Privacy Policy
Last updated: July 2026
Your privacy matters to us. This policy explains what personal data The One With collects, how it's used, and your rights as a customer.
Who we are
The One With is a sole trader based in the UK. You can contact us at hello@theonewith.com with any privacy-related questions.
What data we collect
When you place an order or contact us, we may collect:
- Your name and email address
- Your delivery address
- Payment information (processed securely via Shopify Payments or PayPal - we never store your card details)
- Your order history
- Any messages you send us
How we use your data
We use your data to:
- Process and fulfil your orders (via our fulfilment partner, Tapstitch)
- Send order confirmations and shipping updates
- Respond to your enquiries
- Comply with legal obligations
Who we share your data with
We share your data only where necessary:
- Tapstitch — our print-on-demand and fulfilment partner, who requires your name and shipping address to fulfil your order
- Shopify — our e-commerce platform, which powers our store and processes payments
- PayPal — if you choose to pay via PayPal
We do not sell your personal data to third parties.
How long we keep your data
We retain your order data for up to 7 years to comply with UK tax and accounting obligations. You may request deletion of your data at any time, subject to these legal requirements.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies
Our store uses cookies to improve your browsing experience and help us understand how visitors use the site. You can manage cookie preferences in your browser settings.
Contact
For any privacy-related requests, please email hello@theonewith.com.