Frequently Asked Questions
What is The One With?
The One With is a one-person independent brand built around hand-drawn designs, made for people who run off coffee and good taste. Every piece is created by me, from scratch.
Where do you ship to?
We ship internationally! However, some countries and regions have blocked or restricted international shipping, so availability may vary depending on your location.
How long does delivery take?
For international orders, we aim for a 10 day shipping time, though please note these are estimates and not guarantees. You'll receive a confirmation email with tracking once your order is on its way.
Can I request a custom design?
I love a good creative challenge! Get in touch via the contact page and let's chat about what you have in mind.
How do I request a return or refund?
You can request a return or refund within 30 days of delivery. For issues like misprinted, damaged, or defective items, or lost packages, please get in touch within 7 days of delivery for faster resolution.
To get started, email hello@theonewith.com with your order number, a brief description of the issue, and any relevant photos or videos.
What condition do returned items need to be in?
Unless the item is defective or incorrectly produced, returned items must be unused, unworn, unwashed, and in their original condition. We're unable to accept items that have been worn, stained, damaged through misuse, or altered after delivery.
Who covers return shipping costs?
Customers are responsible for return shipping costs.
How are refunds processed?
Approved refunds are issued to the original payment method in the original purchase currency. Processing times may vary depending on your payment provider. We aim to review all requests within 7 business days.
What if my order arrives damaged or incorrect?
Please reach out to hello@theonewith.com within 7 days of receiving your order and we'll get it sorted.
Still have a question?
Drop me a message at hello@theonewith.com and we'll get back to you as soon as we can.